Ts & Cs

Payment

Our preferred method of payment is via Direct Deposit. Cash and cheque payments are also accepted. (Note: any cheque dishonour fees will be charged back to the client). We also accept payments through PayPal.

  • Payment is strictly within seven (7) days of the date of the invoice.
  • For hourly rates, a minimum of 1 hour is charged per job, and then invoiced at 15 minute increments thereafter.
  • Website design packages require a 50% upfront deposit before any work can commence. The remaining monies outstanding is due prior to Genesis Websites providing access to your new website. We will then provide you with your login details.
  • Website update packages require upfront payment for the month. Please note any unused hours for our packages will expire and will not continue onto the next month.

Refunds

Genesis Websites will not issue refunds, but in the event that you are not happy with our services and do not wish to continue with our services, let us know as soon as possible. You will be required to pay for the services completed to date.

How We Keep In Touch

We will always communicate with you every step of the way either via email, phone or Skype. If the client does not respond to our questions on design layout i.e. style, colours etc. or we need clarification on something, the project may be delayed until our questions are answered.

Portfolio

Genesis Websites will feature any new websites created in our Portfolio page as part of our marketing strategy.

Amendments to New Websites

When designing new websites, we create a Coming Soon page so that we are able to work on the site without anyone viewing it. Before the site goes live, client approval for the final design will be sought. If the client needs major amendments made to the website after final approval is made, the client will be charged our rate of $85 per hour. Minor amendments can be made, without charge, for a two week period after completion of the site.

Acceptance of Terms

By sending your deposit, you agree to the terms and conditions of Genesis Websites. You are responsible for adhering to the terms and conditions listed on this page.